FAQs (Frequently Asked Questions)



ABOUT US
Who are we (Sethayurvedics.com)?
Who are our clients?
PRODUCTS WE DEAL IN
What do we sell?
How you are at an immediate advantage while purchasing products from Sethayurvedics.com?
Do you have a return policy?
DELIVERY LOCATIONS AND DELIVERY POLICY
Which all places do we deliver the products at?
How much time it takes in the delivery of products?
Which courier services do we use?
What is our shipment process?
How can you track the shipment of your product?
What are the charges for shipping?
ORDER PLACEMENT & PAYMENT PROCEDURE
How can you place an order?
What are the options do you have in the modes of payment available on this site?
How secure is your money while paying on this site?

 

 

ABOUT US
Who are we (Sethayurvedics.com)?
Sethayurvedics.com is a complete information point for the information related to basics of Ayurveda, Ayurvedic products, Ayurvedic treatment, and ancient Indian medical therapies, which use nature as the ultimate healing cure.

This is the place where you'll find all types of Ayurvedic products, related to Ayurvedic medicines, therapies etc.

We also keep multi-brand products of various reputed Ayurvedic companies, and research labs that are doing continuous research on the wide subject of Ayurveda and Ayurvedic Herbs.

We are continuously adding new Ayurvedic products to our site.

We offer secure online commerce and prompt order fulfillment. We accept MasterCard and VISA credit cards.

Enjoy your gala experience and shopping on Sethayurvedics.com.

Sethayurvedics.com Center is a part of Seth Ayurvedic Center, Haridwar, (U.P.), INDIA.
Who are our clients?
Our customers range from Senior Researchers of Ayurveda to novice surfers of the Internet all over the world. A detailed list of customers is available on request.
PRODUCTS WE DEAL IN
What do we sell?
We sell Ayurvedic products, Ayurvedic medicines, and Ayurvedic Herbs of all types. We are continuously adding new products of Ayurveda and specialized medicines based on the concept of Ayurveda to our site.
How you are at an immediate advantage while purchasing products from Sethayurvedics.com?
You can purchase Ayurvedic Herbs, Ayurvedic medicines, specialized Ayurvedic solutions to various dreaded diseases conveniently and easily at the click of a button, from your home, office or any place where you can surf the Internet and have your purchase items delivered to your doorstep.
Do you have a return policy?
Sorry, we don't believe in returning of products and/or exchange of the same. So we don't have a return policy. We regret on this topic.
DELIVERY LOCATIONS AND DELIVERY POLICY
Which all places do we deliver the products at?
We deliver our products anywhere in the world, by courier.
How much time it takes in the delivery of products?
All orders received by 5 PM IST for deliveries within India are dispatched the same day. For outside India orders are dispatched within 24 hours of the receipt of order.

Orders received on Saturdays & Sundays are shipped on Monday due to the unavailability of our courier companies on these days.

The courier shipments are made within 48 hours of receiving the confirmed order.

The packages by courier are delivered with 3-4 days of shipment.
Which courier services do we use?
We use UPS for our international courier shipments and Blue Dart for delivery within India. If courier service is not available for a particular place/country, the products are sent through Speed Post service of the Indian Postal Department. In case, if any of the above services are not available for a place/country, the products are sent through ordinary post.
What is our shipment process?
All orders received by 5 PM IST for deliveries within India are couriered the same day. For outside India orders the courier is sent within 24 hours of the receipt of order. Orders received on Saturdays & Sundays are shipped on Monday. The courier shipments are made within 48 hours of receiving the confirmed order. The packages by courier are delivered with 3-4 days of shipment. If courier service is not available for a particular place/country, the products are sent through Speed Post service of the Indian Postal Department. In case, if any of the above services are not available for a place/country, the products are sent through ordinary post.
How can you track the shipment of your product?
You can track your shipment by clicking on the Track Your Order link on the top of every page. In the form that appears, please enter your e-mail ID and order ID and press the Get Order Status button. You will be informed about the status of your order via E-Mail.
What are your shipping charges?
Deliveries within India

Courier ships the orders. In case the courier services of our courier company are not available to any location, Speed Post ships the orders. In case Speed Post Service is also not available for any particular location, the orders are shipped by Registered Post.

The shopping cart adds shipping charges as per the weight of the items and packaging. The cost of shipment to any location where our courier service is not available, any additional cost would be charged from the customer prior to shipment.

The courier charges are calculated as follows:

For upto 500 gms of packet - Rs. 32/- For every additional 500 gms - Rs. 32/-

The shipping charges by Speed Post or Registered Post or VPP would be provided on the basis of weight of the order and location for shipment.

Deliveries outside India

Only courier as well as ordinary post ships the orders. The shopping cart adds shipping charges as per the weight of the items and packaging. While filling the address details, the user can specify the delivery mode i.e. Courier or Ordinary Post.

Shipment by Courier:

The courier shipments are made within 48 hours of receiving the confirmed order. The packages by courier are delivered with 3-4 days of shipment. If courier service is not available for a particular place/country, the products are sent through Speed Post service of the Indian Postal Department. In case, if any of the above services are not available for a place/country, the products are sent through ordinary post.

The courier charges are calculated as follows:
WEIGHT COST
0 - 500 gms US$30
500 gms - 1 kg US$35
1 kg - 1.5 kg US$39
1.5 kg - 2 kg US$44
2 kg - 2.5 kg US$48
WEIGHT COST
2.5 kg - 3 kg US$52
3 kg - 3.5 kg US$57
3.5 kg - 4 kg US$61
4 kg - 5 kg US$16 per kg
5 kg - 6 kg US$14 per kg
WEIGHT COST
6 kg - 7 kg US$13 per kg
7 kg - 9 kg US$13 per kg
9 kg - 20 kg US$11 per kg
20 kg - 24 kg US$10 per kg
24 kg - 50 kg US$9 per kg
Above 50 kg US$8 per kg
Shipment by Normal Post:

This is a low cost but insecure mode of shipment. The "Normal Post" is sent through Indian Postal Service and is usually delivered within 10-15 days of shipment. Please note that the shipment under this mode is not insured and without tracking facility. We would be able to provide you only a proof of dispatch by the Indian Postal Department for these shipments. In case of non-delivery, we would be able to refund the amount only in case the goods return to us from the Postal Department.

The courier charges are calculated as follows:

For upto 120 gms of packet - US$ 2
For every additional 120 gms - US$ 2
ORDER PLACEMENT & PAYMENT PROCEDURE
How can you place an order?
When you browse through Sethayurvedics.com, if you'd like to buy a product, please click on the "Add to Cart" button, which is there next to that product.

At any point in time you can view what all products you have in your shopping cart, by clicking on the "View Cart" button.

When you have finished shopping, please click on the "Pay & Finish" button. After entering the recipient details, click on "Continue". The next screen will show you your order details.

Please follow these steps:

  • While shopping please click on the "Add to Cart" button next to the product you wish to purchase. You can add any number of products to your shopping cart, in this manner.
  • To see what is in your shopping cart, please click on the "View Cart" button. You can also change the quantity of your order or remove items from your cart at any time..
  • Click on "Proceed to Checkout" when you have completed shopping, enter the billing details either by filling the form or automatically from your profile or address book..
  • After you verify your details, choose your payment option. If you choose to pay by Credit Card, click on "Continue" and you will be taken to the ICICI secure payment gateway. You will receive confirmation of your order by e-mail. It is advisable to take a print out of the receipt report generated..
What are the options do you have in the modes of payment available on this site?
  • Through credit card. We accept all Master and Visa Credit Cards issued by any bank in the World.
  • Through bank transfer.
  • By drawing a bank draft in favor of Seth Ayurvedic Center, payable at Haridwar (U.P.), INDIA.
  • By making cash payments if you are buying products directly from our office in Haridwar. We accept payment in the major currencies of the. The currencies we accept are USD, Euro, GBP, Yen and Rupees.
How secure is your money while paying on this site?
Currently, we do not have a payment gateway installed. Very soon, within a few days it will be installed and activated for you to make use of it.




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